I was looking up ISM's information to take in a car, and thought to leave a review of my experiences. In one instance, it was thousands of dollars of body repairs on a sedan. The repairs were flawless, timely and clean. They handled all the insurance work (State Farm) without any paperwork or cost issues. In another instance, it was the repair of an SUV windshield. The repairs were flawless, timely and clean. However, my car got towed while ISM had parked it outside their shop to rotate out another vehicle. It was a hassle for me to retrieve it from the impound, but ISM did much of retrieval legwork and paid the all the charges without hesitation and without me having to ask. They pass two key tests: quality of the work, and how they recover from a mistake. Service and quality level is equal to or better than MB / BMW dealerships.