I am so happy to have found ISM! I went to them last year after my front axle came off due to faulty work from a previous mechanic (front end damage from an accident). It was a Saturday, and I had to tow my car somewhere, and had not yet found a decent mechanic who would do tune ups and such for me in San Francisco, so I did not have a regular mechanic. The tow company told me ISM is open Saturdays, so I called them and they graciously took my car in. After inspecting my car, Giovanni called and asked if I had been in an accident and had my car worked on. When I told him yes, he told me it was obvious to him the previous mechanics had done faulty--and unfinished!--work. After that, he contacted Geiko for me (he offered, I didn't even have to ask) to help me reopen my claim and gave them detailed documentation of his findings. He and his crew then fixed my car properly and had Geiko pay for it. I've been taking my car to ISM for basics ever since. They are nice, friendly, honest, and on top of it all, great mechanics! So glad I found them (despite the incident that brought me to them). I will continue to take my car to ISM for all mechanical work.