San Francisco European Auto Repair

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Mon - Fri: 7:30 AM - 5:00 PM
Call us:(415) 551-9930
5

Thoughtful, professional, fairly priced. Solid shop.

4

The only reason I am holding back on the 5th star here is that I felt 3 days was a little long for my car to be the shop, especially when I had booked it an appointment a few weeks in advance. Other than that, in regards to customer service, Gelina is pure gold to that shop especially to the women of the world in need of car servicing. She impressed me at another time when I cold called the shop about something else, and I vowed if I ended up with a Mercedes, they would be the ones to get my business based on her return phone call. (They were too busy at the time and must be good since they just stay very, very busy there. Making a timely appointment to take care of your car issues is crucial at ISM.) They do have a deal with Enterprise who is just around the corner, so it's not so painful to leave your car there for the duration. I think the repair pricing seemed very fair and they did spend time trying to make sure they had the right fix. I am getting used to having a newer Mercedes so I don't have a lot to compare with at this point, but I will probably return for other servicing needs and just hope that the turnaround is a bit quicker.

5

Great customer service and good pricing. Worth the little extra wait. The only reason I am holding back on the 5th star here is that I felt 3 days was a little long for my car to be the shop, especially when I had booked it an appointment a few weeks in advance. Other than that, in regards to customer service, Gelina is pure gold to that shop especially to the women of the world in need of car servicing. She impressed me at another time when I cold called the shop about something else, and I vowed if I ended up with a Mercedes, they would be the ones to get my business based on her return phone call. (They were too busy at the time and must be good since they just stay very, very busy there. Making a timely appointment to take care of your car issues is crucial at ISM.) They do have a deal with Enterprise who is just around the corner, so it's not so painful to leave your car there for the duration. I think the repair pricing seemed very fair and they did spend time trying to make sure they had the right fix. I am getting used to having a newer Mercedes so I don't have a lot to compare with at this point, but I will probably return for other servicing needs and just hope that the turnaround is a bit quicker.

5

Kudos to Giovanni and Guilina for delivering first class service. I have taken my Jaguar X-type to ISM several times over the past and I have always been 100% satisfied with their competencey, courtesy and professionalism. I would recommend ISM to anyone who appreciates great service and attention to detail.

5

Absolutely fantastic service!!! My husband and I had used the services of International Sport Motors Company a few times last year. Our two BMW X5s desperately needed complicated repairs and we found our solution when turned the cars into the knowledgeable hands of the International Sport Motors Company. From the very beginning we understood that this business is the organization we needed, with it's friendly approach, detailed oriented analysis, quality work and impeccable honesty. We are more then happy to get to know Gelina and Giovanni and hope to use their help again if needed. Highly recommend this business to anyone. Yelena Z. and Boris I. San Francisco.

5

The best! ISM has always kept my car reliable and running perfectly!

4

Alex said this business was a bit expensive but they were great. The staff was very nice, helpful and very professional.

5

ISM has always kept my car reliable and running perfectly!

5

Quick work. This was a minor matter, but they did it very quickly and the car was ready in a couple of hours. They also did a full smog check, unscheduled, since the DAV's demand had just come in.

5

They squeezed me in on short notice for what I thought should be a very basic check to see why my steering wheel had come loose. Guilina quoted me a price to check it out and tighten the main bolt holding the steering wheel on and had the car checked and done before they promised and at the price they quoted. Very trust worthy and transparent in what they were going to check out and what it would cost. Clear communication. Would definitely go there again.