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Auto Body Reviews | BMW Reviews | Mercedes Reviews
Audi Reviews | Volkswagen Reviews | Porsche Reviews | More...
BMW Reviews
Tom McIntyre - 4/28/2010
San Francisco, CA (Yelp Review)
You folks have done great work on my wife's car
(a BMW E39
wagon you put an M-sport [M5 look] bumper cover, etc.
on). I backed into a newer BMW (E60 5'r, I think)
and cracked a filler panel just above the bumper cover.
I want to get this fixed without my (and his) insurance
going up, so I will be paying for the repair. I have
given him your information. His name is Nathan Brown.
How should I handle the payment? I can stop by with
a credit card so that when he comes in you can order
the part without delaying him too much, if that makes
sense.
I am sure I am not the first to be in this
situation - how is this
usually handled? Thanks!
David Ho - 6/25/2010
San Francisco, CA (Email Review)
Hello Antonio.
Happy Friday. I just wanted to thank you and your
crew (Nicky and Cody) for doing a marvelous job
on replacing the rear bumper of my BMW 335i. The
extra little touches (such as driving me and picking
me up from work and resolving my bluetooth) are
truly appreciated. I am really happy I took
my car over to your shop, despite it not being on
my insurance's "preferred shops". I've recommended
to my insurance that you should be added
to their network. I would take my car back to your
shop in a heartbeat should I need any other repair
jobs. The communication you've provided much
appreciate, which is a notch above most other places
I know. I felt like I could really trust your business.
I have a question for you. The 4 year maintenance
and warranty program will expire on my BMW soon, which
means I will have to start paying for the maintenance. If
it was any other car, I would probably take it to
any shop for tune up and service. However, being that
it is a BMW, and they seem to provide all the bells
and whistle at the BMW service, such as diagnosing
your car by reading the car key, I was wondering what
your opinions on that was. For some reason, I feel
like only the BMW dealership can properly diagnose
my car and its computer readings. Perhaps this is
not true. Should I take my car to the more expensive
BMW dealership and have them maintain my car, or can
I take it to a certified shop which I assume is less
expensive? Do you have any recommendations
for service shops?
Regards,
Dave Ho
Paul - 4/10/2009
San Francisco, CA (Google Review)
Top Notch. I suffered a minor accident in stop-and-go traffic the other week in my BMW. The insurance company recommended here and one other location for repairs. I read the reviews on a few websites and went with IS Motors. I have honestly never had a better experience -- great, friendly, knowledgeable people, top notch customer service, and a great shop. They definitely take pride, not only in their work product, but in their integrity. They walked me through every question I had, and I received regular email updates on how repairs were progressing. I also took a tour of the shop when I came to pick up the car. They streamlined all dealings with the insurance company. They detailed my car. Within a day of driving off, some additional internal damage from the accident came to light. They got me in immediately for a diagnosis, recommended necessary and optional steps, and worked with the insurance company to make sure there were no problems having it covered under the claim. This shop sets the standard.
Jessica H. - 8/10/2010
San Francisco, CA (Yelp Review)
Antonio & ISM was recommended by an acquaintance who saw the heinous streak on the passenger side of my M3. Since he also had a BMW, I thought ISM would be good choice.
They did a great job, work with the customer about price and turn over was quick. When I left the car for work, they dropped me off back home which was a huge plus.
Aaron S. - 6/23/2007
San Francisco, CA (Yelp Review)
Giovanni and his staff do an exceptional job!
I brought my 2000 BMW M Coupe in with some a minor body damage and was very pleased with their work. Beyond having the basics logistical things down (good relationships with insurance companies, timely etc) they did a very clean job on my ride.
They were referred to me by Phaedrus, BMW/SF who I have yet to need but I hear is very good.
They have been doing work in SF for a long time and they must have a good reputation as their were several Ferrari's and other exotics that they were doing both body and mechanical work on.
Mercedes Reviews
Michelle M. - 1/24/2010
San Francisco, CA (Yelp Review)
this place may seem a little hole i the wall-ish but i have to tell you they are one very affordable and they fixed my car for half of what the dealer said it would cost. took my Mercedes to the local dealer and was told i needed $3400 worth of mechanical repairs. My office mate recommended i go here. Regina helped me out. she told me the dealers tend to be over cautious and try to up sell you a bit much. After her mechanic looked at it he said i only need about half of what the dealer told me i needed. With that i was out of there for less than $1000 and my ride is strong as ever. Felt like they were honest and didn't pressure me into anything.
Makina W. - 3/30/2009
San Francisco, CA (Yelp Review)
I needed a Mercedes mechanic after my dealer warranty expired and I didn't know where to take my car to repair the AC. I consulted with my uncle who is a mechanic down in So. CA and he recommended taking my car to an AAA approved mechanic. After determining that ISM is an AAA approved mechanic and having received many excellent reviews on Yelp, I decided to take my car in and have it serviced here. Their diagnostic fee was very reasonable, $120 (compared to dealer pricing). The parts that needed replacing and labor hours charged, as I described them to my uncle before proceeding with the entire repair order were very reasonable and in line with the possible causes of my AC problem. My car was repaired to my satisfaction. The owner, Giovanni, has been operating this business for 20+ years and runs a top notch shop. The staff is friendly and helpful. I got a lift back to work after dropping off my car and I was pleasantly surprised when I picked up my car and they washed it for me. I got my car serviced on a Friday and the following Monday, Giovanni called me to see how my car was doing? Talk about follow up on service! I never received a call from the dealer service dept following my repairs. I am happy that I have found a reliable and trustworthy mechanic for my car.
Veronica M. - 1/27/2011
San Francisco, CA (Google users)
WOW!!! What great service! I drove up to SF for a week to visit with my friend. By the time I got here, my mercedes was making a horrible noise...I called the dealer, they couldn't see me for 3 days :( My friend recommened I call International Sport Motors...Talk about service. They offered to tow my car right away and get it checked out. So efficient. Within hours I got a follow-up call. They got me back on the road the very next day...And didnt try to overcharge me or sell me things I didnt need. Just honest, perfect service. Thank you Giovanni!
Adam D. - 1/26/2011
San Francisco, CA (Google users)
I can not recommend highly enough a better place
to take your car for any type of service be it mechanical
or auto body.
I found International Motor Sports (ISM) through Yelp!
and, based on the reviews, decided to bring my car
there for service. I had just bought a used 1982 Mercedes
Benz 300D Turbo Diesel with unknown milage and needed
a good mechanic because I was going to use the car
to commute from San Francisco to Santa Rosa on a daily
basis, so I needed my car reliable.
I brought my newly bought car in for a thorough inspection
(which I should have done before I bought it) and
ISM gave me a laundry list of problems. They were
very nice however and well aware that I didn't have
a lot of money, so they kindly told me what absolutely
needed to be repaired and then helped me form a plan
to take care of the other repairs in the future.
Long story short, the Mercedes ended up being a money
pit and I sold it. Then, I bought a 2009 VW New Beetle
and decided to continue to use ISM as my repair shop
rather than the dealer just because of their superior
customer service.
Regina, Matt, Giovianni, and the rest of the team
are great. They know me by name and remember little
details about me which really makes a difference.
They always address me as Mr. Decker and are always
enthusiastic when they greet me.
I'm picky when it comes to my car, so when I requested
a specific type of oil be used during an oil change
that ISM didn't carry, Giovianni went out of his way
to special order the oil for me and get the oil change
done within a matter of hours.
Then, I got into an accident with my new car and did
some body damage and damage to the rear axel. I took
my car to ISM and they arranged everything with my
insurance company and got the job done efficiently.
The work was spectacular and you wouldn't even know
that I had gotten into an accident. At the time, I
also had them change the oil in my car since it was
at the shop anyway and Giovianni was kind enough to
give me a discount on those services since I just
dropped close to $4000 in repairs at their shop.
Trust me guys and gals, ISM is the place to go to
get your car serviced! They are staffed by wonderful
people, expert technicians, and do exceptional work.
ISM is definitely THE one stop shop for all of your
auto repair needs.
Audi Reviews
John F. - 7/10/2008
San Francisco, CA (Yelp Review)
From my experience International Sport Motors is the way to go for sure! I was involved in a car accident in my new Audi and after visiting my local dealership I did not feel confident in using them for the repairs. I did hear about ISM through a friend who is a car nut, who said ISM is one of the best if not the best in the entire bay area. My car looked brand new again after ISM was done. The personal service I received from Giovanni and his team was exceptional. In addition to the bodywork I had my car detailed and was very pleased all the way around. When I informed my Insurance agent that I was using ISM he was happy to hear it and also informed me that ISM has a state of art paint color matching piece of equipment that he doesn't see at very many shops in the area. All in All a great experience as far as getting a car fixed after and accident goes that is :-o
Charlotte C. - 6/25/2008
San Francisco, CA (Yelp
Review)
This place is amazing to say the least. I was recently involved in a car accident. I have a german car (audi) and did not went to go to our local dealership because of the horrible service and reviews. I did some research and heard about ISM through another business. I took the chance and could believe the service from the moment I walked in the door. Everyone greeted me, smiled, walked me through the quick registration, etc and I was Out of there. They communicated to let me know status while it was being repaired and when I went to pick up I thought it was a brand new car. Not only was it gorgeous, they polished and detailed the whole car Giovanni, who is the owner. walked me through exactly what they did to the car. I know he added in a few extras at no cost to me and it really does lock like I bought a brand new car. The prices were great and of course lower than the Audi dealership Today, 5 days after I picked up the car, Giovanni called to see how everything is with the car. How can you beat that?
Volkswagen Reviews
El Oso R. - 2/18/2011
San Francisco, CA (Yelp Review)
I came to International Motor Sports (ISM) after
my car (VW Tiguan 2010) was burned
on its right side. Long story short, I had melted
plastics, ruined paint, and a really stinky (smoke
damage) interior. I thought the car was totaled,
At ISM everything was PROFESSIONAL from beginning
to end. But the most important thing is the quality
of their work. Absolutely flawless. The body work
and paint job was superb, and the detailing took care
of the smoke damage 100%.
Have no doubt that this place is where you want to
go.
Yahoo! Local User - 4/19/2005
San Francisco, CA (Yahoo! Local Review)
great place, but not one you want to visit!: i'm being ironic here, of course. if you're visiting a body shop, it's usually because you pulled a bonehead move, or somebody had their way with your dashboard (and is enjoying your stereo). That said, i've been to these guys twice with my brand-new VW GTI and had great results and great service both times. I happened to find them because my car was broken into while parked on the street right outside their shop. No - it wasn't them drumming up business! Anyhow, they did a great job with that repair and their next one went equally well. I can't tell a thing ever happened, and they are a good group of folks (from my experience).
Porsche Reviews
John S. - 8/12/2009
San Francisco, CA (Yelp Review)
If you're looking for an honest and friendly place to take your car, then look no further. Giovanni and Antonio are the best. I brought my Porsche Cayman S here after I had a little bumper issue and they did an excellent job with both the repair and the service. The repair looks like new, can't even tell anything was done. Antonio was great at promptly getting back to me through email or a phone call to answer all of my questions. They gave me a great deal, and I left extremely satisfied.
After a month I had to take the car back to get a clear bra put back on and they were great again. The clear bra service people took a whole day, which I was a little surprised at. I picked up my car the next morning and the first thing that Giovanni mentioned was that he wasn't happy with how it looked and the job that the clear bra people had done... without me even having to tell him about it. That's what I like in a shop, an honest man who takes pride in his work and doesn't wait for the customer to notice things and have to mention them. I brought my car back a week later and they re-did the whole thing and polished out some fine scratches that had surfaced from the repair, it looks great! Thank you Giovanni and Antonio, I will recommend ISM to any of my friends who need auto work!
Auto Body Reviews
Hawk E. - 3/19/2008
San Francisco, CA (Yelp Review)
After several horrible experiences with the big dealer
shops (both body and service), I decided to give the
smaller shops a try.
Today I brought my car back from ISM and I am absolutely
pleased with my four new Michelin PS2 tires. I previously
called the dealer to get a quote for these tires and
it was $1,500. I then decided to shop around; http://Tirerack.com
quoted me $1,380 and Costco quoted me $1,460. So I
decided to give Giovanni (ISM owner) a call and without
any negotiation, he quoted me $1,359. I had previously
had body work done twice at ISM and was pleased both
times (the paint job was great, the people were absolutely
friendly and professional, delivery was on time etc).
With great past experiences and now unbeatable price
for the tires, so I took my car back and sure enough,
I am very satisfied with my decision. oh ya, did I
say Sabrina is great. People here are passionate about
their job and care about their customers (at least
that's how I feel). good job!
Ron Boring - 11/14/2010
San Francisco, CA (RepairPal.com)
Giovanni and his team are the best. I've gone to him for engine and body repairs for many years and have never been disappointed. He has my full recommendation.
Jazmine S. - 9/24/2008
San Francisco, CA (Yelp Review)
When your car has been in an accident or has been vandalized it's hard to find the right shop to bring it in for repairs. You don't want to get jacked because sometimes that tends to happen.
Well...not at ISM!!! A friend referred me to them to get the dent on my hood fixed as well as the key scratch that was all along the drivers side. So I went in for an estimate. Antonio was very helpful. He took a look at my car and told me everything that would need to be done and the process that they would go through to get those things done. He took down my information, started a file for me and made copies of everything he did. He didn't pressure me to leave my car there or even use them. He told me what he could do for me and let me on my way. No hassle. I called my insurance company to let them know what had happened to my car and I was taking it to ISM.
So after two weeks i've finally gotten my car back. YES!! It only took that long because I needed a new hood since it was cracked and for some odd reason Scion parts are always special order jobs...I had the same problem with my tires. Anyway...my car looks like BRAND NEW!!! They did such an awesome that you would have never thought anything was ever damaged on it. The paint job they did too was great! Blended PERFECTLY! When i saw my car outside I couldn't believe it. Whoever washes and polishes their car does a good job too because it was SO SHINY! Just like I bought it off the lot.
I've referred a few people to them and hopefully it works out for them the way it did for me. I have another car that needs some fixing up as well and i'll for sure be taking it here. Another plus with them is that they do service here and not just body work. It's a one stop shop!
Gray M. - 2/19/2008
San Francisco, CA (Yelp Review)
Unfortunately I came to meet the folks at ISM because my car was smashed in a parking lot. Fortunately they were honest, kind, and demonstrated the kind of professionalism that anyone would hope for in an auto body mechanic. My car looks so wonderful and there were no issues or problems with ISM's work. I think the world of Giovanni and his amazing staff (Sabrina in the office is really awesome). They were MOST helpful and I couldn't of asked for a better experience out of this bad situation. I am ALWAYS going back there even if I move far away. THANKS ISM!!!
Dwight L. - 7/23/2009
San Francisco, CA (Yelp Review)
One Sunday, some idiot parked his car next to mine at Land's End and opened his door, putting a dent into my rear quarter panel. Luckily the paint did not crack in the deep dent. My regular mechanic at Phaedrus recommended International Sport Motors for body work. Took the car there and Antonio and Giovanni gave me an initial estimate of $200 to have the dent removed by the paintless dent remover pro. After letting the shop work on the car for one day, the dent was gone and I could not see any traces of a dent. Just beautiful ! The actual cost came out to $250 but much cheaper than if I needed to have the whole quarter panel repainted.
Jean R. - 4/15/2008
San Francisco, CA (Yelp Review)
These people, Giovanni in particular, have changed my whole idea of car repair and body shop services. I was in an accident in the fall and the tow truck driver took me to ISM. Giovanni conducts business with great personal integrity. I was so heartened by this. He quickly became my "knight in shining armor" as AAA wanted me to buy a low end radiator. Giovanni helped me know where I could save money and where I should go for the higher end. Thanks to Giovanni, it was as if the accident had never happened by the time he got through!
Rachel Y. - 4/25/2008
San Francisco, CA (Yelp Review)
My husband and I take our cars into Giovanni every time we need it. I've been going to Giovanni faithfully for over 5 years! He holds the rare qualities that are hard to find in mechanics: honest, friendly, reliable, and economical. It's also a one-stop shop because he does both body and mechanical work. I sincerely know that when I leave my car there, I'm in good hands because he will work with me according to my priorities and budgetary needs. It's almost like trusting my car with my own father. I also think that Giovanni is a VERY hard worker! I have recommended a number of friends to him and would tell anyone to go to him at any time!
Dan K. - 8/6/2008
San Francisco, CA (Yelp Review)
ok- i didn't use the shop but i did buy a car through these guys. they acted as the middleman to sell a car one of their customers wanted sold. buying a car is always a stressful event and most car guys have a unsavory rap. they could not have been more honest or nicer. they were clear and fair about what was being sold, always called me back, had all the right paperwork, smog etc. Even as the buyer of a car from one of their customers i felt like they were taking care of me. I hope i don't need any body work soon- but if i do, i'm taking it to ISM. These are honest good business people and they deserve to be patronized. (this experience is actually what prompted me to sign up with yelp just to confirm all the reviews i read here before buying the car).
Brenda Coats - 7/12/2010
San Francisco, CA (Email Review)
Once again - ISM International Sports Motors - has proven their unsurpassed customer service and auto body skills. I recently had the unfortunate turn of events to have someone rear-end me at a dead stop - hence my car sustained considerable rear-end damage. The staff and crew did an outstanding job of fixing my car - it looks great. Their staff made an often horrible situation into a painless and painless encounter. They go above and beyond and not only take care of your immediate task "to get your car fixed" but will facilitate any other requests asked of them - rental car services etc. I live in the San Joaquin Valley and commute to Mt. View and with their shop only minutes from the Bay Bridge - makes it a desirable location to drop off the car and get home and/or to work. I will make this shop my one and only stop for all my mechanical and bodywork needs; and encourage my friends and acquaintances to pursue their services when the occasion arises. Thank you - Giovanni and Staff!
Sam - 1/21/2010
San Francisco, CA (Yelp Review)
Giovanni! Thanks for all the effort. The car runs better than it ever has. The body and interior is outstanding. You should have charged me for the paint!! I called ALGAR, you got the last set of air cleaner nuts. The least I can do is pay for them, so I added the cost plus shipping to my payment. Thank You!
Bradley F. - 4/18/2008
South San Francisco, CA (Yelp Review)
I've been a long lime AAA member and when I got into my accident I assumed I'd be in good hands. Before being in an accident and opening a claim I've never heard of what body shops call "steering" before. I was referred to international Sport Motors by a work associate SO I decided to give it a shot. When I opened my claim with AAA and told them where I wanted to take my car they told me to take it to one of their shops and told me if I took it to ISM the work would not be guaranteed? ... I was confused because the person I know who recommended ISM to me thought very highly of this shop. I decided to give ISM a call directly as I spoke with the owner Giovanni. He explained to me that insurance companies sometimes steer the insured to shops in contract with them because those shops work for less and use aftermarket parts to keep the cost of repairs down. After doing some research of my own I found that Giovanni was telling the truth. I was surprised and kind of annoyed as to how hard my insurance company pushed to have me go elsewhere. I did end up doing the repairs at ISM and I have no regrets, There were no corners cut and my car looks brand new. Giovanni said it best: Insurance repair shops work to please their insurance companies, our repair shop works to please our customers.
Carol C. - 2/14/2008
Palo Alto, CA (Yelp Review)
When my car hit a hand truck someone had let toll into the street on 19th avenue, it sustained severe damage to the front end and undercarriage.
Giovanni, the owner of ISM was so helpful. He patiently explained exactly what needed to be repaired, how long it would take, and made all the arrangements with my insurance company.
The bodywork was done so well I couldn't even see where the damage was. I really appreciate his cautious attitude in deciding to replace rather than repair my gas tank.
Giovanni kept in the loop at all times and even followed up with me after I had my car back just to see if everything was OK.
I highly recommend this place. In my humbly opinion, Giovanni is an honest man who keeps his word.
Gray M. - 2/19/2008
San Francisco, CA (Yelp
Review)
Unfortunately I came to meet the folks at ISM because my car was smashed in a parking lot. Fortunately they were honest, kind, and demonstrated the kind of professionalism that anyone would hope for in an auto body mechanic. My car looks so wonderful and there were no issues or problems with ISM Is work. I think the world of Giovanni and his amazing staff (Sabrina in the office is really awesome). They were MOST helpful and I couldn't of asked for a better experience out of this bad situation. I am ALWAYS going back there even if I move fair @way, THANKS ISM!!!
Joan R. - 4/15/2008
San Francisco, CA (Yelp
Review)
These people, Giovanni in particular, have changed my whole idea of repair and body shop services. I was in an accident in the fall and the tow truck driver took me to ISM. Giovanni conducts business with great personal integrity. I was so heartened by this. He quickly became my "knight in shining armor" as AAA wanted me to buy a low end radiator. Giovanni helped me know where I could save money and where I should go for the higher end. Thanks to Giovanni, it was as if the accident had never happened by the time he got through!
More Reviews
Beth G. - 12/6/2011
San Francisco, CA (Google Review)
My car broke down on me last night after going through a car wash (or at least I thought it broke down), called AAA and we couldn't get it started. After reading Yelp reviews and on the recommendation of the tow truck driver, I called ISM. Even though they closed at 5 and it was 5:30, the receptionist Alison was SUPER nice and said don't worry, bring it right in. Giovanni met me out front and greeted me with a warm smile and told me no worries, we'll take care of it for you, and I felt relieved. Alison called me by 10am today to say that actually all that had happened was my anti-theft key had been knocked out by one of the washers and they found it on my driver side floor mat. Even though they could have easily charged me the $125 for the diagnostic test, they waived the fee. I was SO pleasantly surprised by this, and will 100% be going back to Giovanni and ISM for my future car needs. Thank you!!!!
merlyn88 - 12/12/2010
San Francisco, CA (RepairPal.com)
ISM's customer service is excellent. The special $20/day rate with the nearby Enterprise Rental is a great help, and they drop off/pick up from there. I also like how they can communicate via e-mail, including sending you soft copies of quotes.
jboyle21 - 12/10/010
San Francisco, CA (RepairPal.com)
They were very easy to work with. I set things up over the phone first and then brought my car in. I was actually surprised at how quickly they got back to me with the good news that my car was already done. I'll definitely go back and use them again.
Vegas1971 - 11/13/2010
San Francisco, CA (RepairPal.com)
What can you say about International Sport Motor. They are the best from the customer service to office staff and everyone in the shop going above and beyond. This is the only place that I would take my care or refer anyone to.
storres1299 - 11/12/2010
San Francisco, CA (RepairPal.com)
I went to ISM for the first time two weeks ago to receive a diagnostic for my driver side & rear passenger window. After returning today Nov. 12th to have the parts installed. All I can say is outstanding!! The Customer Service was excellent from all ends, from the Management, Customer Service Reps. to the Service Mechanics. I traveled from San Leandro, Ca because I could not find a shop that I could count on in my area. They were fast, efficient and polite. I couldn't be happier anywhere else. I will continue to use ISM in the near future, because they are dependable.
cthehaze - 11/12/2010
San Francisco, CA (RepairPal.com)
I have taken my can into ISM several times for repair work. Every time they have done an amazing job. Giovanni and his stall are very knowledgeable. Great people!!!!! I highly recommend them.
Dan V. - 11/27/2007
San Francisco, CA (Yelp Review)
I was worried about taking the car some place in the city, because the place that the dealership recommends is commissioned by the dealer, so you can't trust them. I also hear they overcharge and take advantage of insurance companies.
Anyhow, I took a leap of faith given the good reviews on yelp and it paid off. The work exceeded expectations, made the car look brand new by replacing a door and matched the paint perfectly. Also, they detailed the car for free and it was a top quality job. Would definitely go back to him again. Great work, and reasonable pricing.
Timothy D. - 6/9/2006
San Francisco, CA (Yelp Review)
I've been coming to this shop for regular auto repair / service for several years now, on both a Ford Explorer, and a 350Z. Excellent service, and friendly guys who are happy to explain things and answer questions.
Joe N. - 3/24/2008
San Francisco, CA (Yelp Review)
As recommended by the folks at Phaedrus, Giovanni's work on my M3 was flawless and much less than I expected. It was ready when promised and he even took time to walk me through some other options for making the car look better. There's no place I'd rather go.
Bre G. - 11/8/2007
San Francisco, CA (Yelp Review)
I'm a first time customer at ISM and unlike most automotive shops that try to make me feel stupid for not being knowledgeable about cars, Giovanni and his staff made me feel very comfortable.
I took in my car because of a horrible grinding noise I heard while driving. When I picked up my car Giovanni showed me what the problem was... I had run my brakes down to pancakes and totally screwed up my rotors, which ultimately had to be replaced. I felt embarrassed that I let my brakes get so bad, thankfully Giovanni explained to me that my car doesn't have a warning light to inform me of a brake problem like the newer vehicles. After a few laughs at the whole situation, he gave me a great deal on the job and he has gained a customer for life.
Jennifer S. - 2/9/2008
San Francisco, CA (Yelp Review)
The Best auto repair experience I've had. Giovanni and his team turned a stressful car accident into a stress less situation by working directly with my insurance company, keeping me informed and accommodating my busy schedule. Thank you.
umbriainc - 7/23/2010
San Francisco, CA (Google Review)
I AM A FEMALE AND I LIVE IN SAN FRANCISCO. I HAVE SEVERAL CARS THAT, BECAUSE I LIVE IN SAN FRANCISCO, ARE CONSTANTLY IN NEED OF REPAIR. I HAVE ALWAYS FELT COMFORTABLE AND AT EASE WHEN GOING TO INTERNATIONAL SPORT MOTORS. THE CUSTOMER SERVICE IS SECOND TO NONE. GIOVANNI AND ANTONIO ARE EXTREMELY PROFESSIONAL AND I CAN ALWAYS BE ASSURED THAT MY CAR WILL BE RETURNED TO ME IN IMPECCABLE CONDITION. I HAVE AN ALFA ROMEO SPIDER, WHICH NO ONE HAS EVER BEEN ABLE TO CORRECTLY WORK ON. IT IS NOW PERFECT! AMAZING! I HIGHLY RECCOMEND ISM TO ANYONE WHO HAS MECHANICAL OR BODY WORK NEEDS. THANK YOU ISM!
Brian Kelly - 7/21/010
San Francisco, CA (Google Review)
Well What can I say again. But thank goodness for International Sport Motors. Once again a little problem with well you know the rear bumper of my car and once again all I had to do was drive in get my estimate and on my way to enterprise got my rental and in two days my car was brand new again. The customer service, they way you are taken care of is why I keep coming back and also they clean my car so I do not have to do it. lol Thank you again and I am sure I will be back!
Peter Benjamin - 7/21/2010
San Francisco, CA (Google Review)
Best body shop in town. Got into my car and noticed that my drivers side door lock was missing called International Sport Motors they had me come down when it was good for me took my car around back while I waited so they could pull apart my door, turns out all it was that the lock cylinder fell into the door. They put it all back together and sent me on my way they would not let me pay for anything now that is what I call customer service they went above and beyond like they always do that is why I will only go there for anything that I need!
Gerald - 7/19/2010
San Francisco, CA (Google Review)
Best auto repair shop in San Francisco. This is a great auto repair shop. I give them a perfect ten for customer service, reliability and honesty. I took my car in, because when I have to make that hard left, in order to get into my garage I would hear and clunking sound. That's what you don't want to hear from 2003 i35 A little personal background, I know next to nothing about cars.....So my first thought was "Here we go" I took my car in and they fixed it, for the grand total of 68.70!!!! You can pay that much for an oil change in San Francisco. Thanks guys. Best wishes, Gerald Miller
Brenda - 4/8/2010
San Francisco, CA (Google Review)
Great Customer Service. I had this shop replace my alternator and belt. The customer service with Regina Benjamin was impeccable - she was thorough in explaining the work performed and broke down the billing - where there was no guess work. The expedited workmanship performed on my car was exceptional. The automobile repair service staff was very thorough with my repairs and followed up with me on future recommendations needed for my vehicle's future upkeep. I will definitely be back and recommend this shop to anyone that needs auto repair services. It was a welcome surprise to also receive a 10% discount off my bill for being a new customer.
Big Deal - 1/25/2010
San Francisco, CA (Google Review)
Super Honest Mechanical shop. These guys give repair shops a great name. found them after my dealer quoted me a next level price on some repairs. when i am about to spend that kind of cash i will get a couple of quotes. these guys said i only needed about half of what my dealer was pushing yet the bill was way less than half.
Rick T. - 4/1/2010
San Francisco, CA (Yelp Review)
One stop shop for everything. Auto body, mechanical,
electrical, etc..
Family owned business & they are all very dedicated
to doing the job correctly. If your car needs bodywork
go to ISM. ISM has been around for a very long time & the
experience that they have is awesome. Go to ISM they
rock.
yousee - 10/30/2007
San Francisco, CA (Yahoo! Local Review)
Super accommodating staff, took away the headache of dealing with insurance drama completely. The work was perfect, definitely made my car look like new! I could tell this shop does quality work because of the detail which was explained to me when I picked up my car.
Gerald Miller - 7/19/2010
San Francisco, CA (Email Review)
These guys run a reasonable, honest, and surprise
free
operation.
I would give communications and customer service a
perfect ten. I have
been using this shop for a few years now, and I have
never had to bring anything back that wasn't done correctly. I've also
never felt like I
was over charged, or sold something that I didn't
need.
Thanks for your help guys,
Sincerely yours,
Gerald Miller
Al Freshko - 8/2/2010
San Francisco, CA (Email Review)
To put it short...they hooked me up with an awesome,
professional, meticulous & supreme job on my M3 & Honda
Accord. I would not waste my time going anywhere else.
These guys do everything!!!
Thank you ISM!!!
Antoine Nauleau - 7/27/2010
San Francisco, CA (Email Review)
You guys are great, great customer service and work. I recommend all my friends and friends families to you guys, no joke.
Karen C. - 8/24/2010
San Diego, CA - (Yelp Review)
Dear Giovanni,
Thank you for the terrific job on my new Mini Cooper.
My brand new car was 'dinged' on the rear door causing
quite a bit of
damage. Giovanni and his son, Antonio, matched the
colors beautifully,
and restored my car to its 'off the lot' condition.
Thanks for getting it done so quickly and at the best
price!
My best to you both.
Josh S. - 1/11/2010
San Diego, CA (Yelp Review)
My experience with this place has been a bit unusual,
mostly due to my own mistakes. And though I'm not
done with their business yet-I'm currently awaiting
an estimate and will update after any work is done-I'm
more than ready to echo all the other great reviews
here.
After getting into an overwhelmingly stupid accident
with a tiny median strip (the annoying one at 19th
and Junipero Serra that they only recently decided
to plaster with reflective flags), I called AAA to
come pick up the car. As another reviewer here stated,
AAA recommended this shop, and as the tow guy hooked
up my car I took out my trusty iPhone to look up ISM.
I was surprised by the ratings and unhesitatingly
sent my car there.
Now on to my own mistakes. I ran into a long and unnecessary
snafu with my insurance after the accident. It would
be unnecessarily long-winded for me to retell it here,
but everything here mostly comes down to my own naivety.
It was a learning experience.
But its also been months since the car was brought
in, just sitting in ISM's lot collecting dust. Nevertheless,
they have been extraordinarily patient with me. And
even though my "handler," Antonio, was running a little
late this morning, he still managed to return my call
immediately. Now that's service!
I truly hope the car is reparable and that the cost
of the repairs will be affordable (I'm a grad student
making the awesome life choice of studying philosophy,
so we'll see how this goes). As is always the case
with the places I really love, my hope is that I can
do copious amounts of business with them. And one
day, when I'm somehow absurdly wealthy, this place
is going on my list of places to leave a massive tip.
Bertha Joseph - 4/20/2010
San Francisco, CA (Yelp Review)
Mr. Palazzo & Antonio, Thank you for the beautiful job you did on my Toyota. It really looks "brand new." I do hope that you will be able to help Brother Haig, also. May the Lord bless you. Gratefully in Him, Sister Bertha Joseph. Thanks to Regina, too!
Benjamin Storck - 4/12/2010
San Francisco, CA (Yelp Review)
Giovanni and his crew are hands down the best in
San Francisco. They
have worked on all of my vehicles and I have been
completely satisfied
every single time. I constantly refer friends and
colleagues and they
end up thanking me profusely.
Brenda C. - 3/26/2010
Tracy, CA - (Yelp Review)
I had this shop replace my alternator and belt. The customer service with Regina Benjamin was impeccable - she was thorough in explaining the work performed and broke down the billing - where there was no guess work. The expedited workmanship performed on my car was exceptional. The automobile repair service staff was very thorough with my repairs and followed up with me on future recommendations needed for my vehicle's future upkeep. I will definitely be back and recommend this shop to anyone that needs auto repair services. It was also nice to receive a 10% discount off my bill for being a new customer.
David Kaufman - 1/21/2010
San Francisco, CA (Yelp Review)
Dear Giovanni, Thank you so much for the great work (as usual!) on my 4-Runner. The work was great! The treatment was great! The price was perfect!
Sam & Dian Sexton - 11/30/2009
San Francisco, CA (Yelp Review)
Hi Giovanni. I just wanted to let you know how things
are going. The car runs the best it ever has. It
has never started this easily. It starts almost
instantly, hot or cold. It has used no measurable
oil. There is still a smell of burned oil at
times, but it must be minimal. It is a real
joy to just get in the car, start it, drive it and
know that nothing is going to happen. But it
is a Ferrari after all, so I always make sure I have
a charged cell phone and the number of a tow company
with me (a little insurance).
We wish you, your family and your company a Merry
Christmas and a happy and prosperous new year.
Jennifer S. - 2/9/2008
San Francisco, CA (Yelp
Review)
The Best auto repair experience I've had. Giovanni and his team turned a stressful car accident into a stress less situation by working directly with my insurance company, keeping me informed and accommodating my busy schedule, Thank you.
AJ G. - 2/19/2008
San Francisco CA - (Yelp Review)
Go there tell your friends and anyone you know to go there. My car was scratched and the seat switch came off. I met Giovanni and told him of the costly estimates I receiver from the dealer and other shops. He looked at it and said, I can fix the switch and will buff out and touch up the scratch as a COURTESY. The scratch is gone. The switch s fixed and I paid a fraction of the cost (rare for a European car) : Giovanni is an honest, no nonsense man. He will tell you what you need and, more importantly, what you don't need.
Jack L. - 1/24/2008
Mill Valley CA (Yelp Review)
#1 best auto repair experience I've ever had. Not only did they do a great job on the repairs, and finish when they said they'd finish, they washed and vacuumed the car, replaced a brake light, topped off the fluids and checked/corrected the tire pressure.
Very friendly. Very focused on customer satisfaction, and it showed.
Erin G. - 1/24/2008
San Francisco, CA (Yelp
Review)
When I first moved here to the city, I went through the tedious and sometimes painful process of setting up my life in a place where I knew no one: there was the task of finding somewhere to live, a job to maintain that life, and the borage of people/professionals that will help you when You are in need, such as a new doctor, dentist, and of course friends. When I decided then to buy a car, I was nervous to try and find a mechanic who I could trust as much as I had come to believe in these other people in my life here in San Francisco. As my car began to have problems, one of these people I relied on most told me to take my car to International Sport Motors. and I'm so glad they did!
Mr. Palazzo, the owner, was so helpful and great with explaining exactly what was wrong with my car and what was necessary to get it working again. Everyone was so kind, hard working, and friendly. They made me feel important and taken care of so I knew my car was in good hands, The service was steadfast and done promptly. They fixed my car and had it running like brand new in no time! It was clear to me by the exploration of my services, that they were doing their job with precision, respect and the utmost care,
International Sport Motors came highly recommended to me and I want to do the same for whoever may need help with their car in the future. I've never had a more reliable and HONEST mechanic in my life and I really do thank them all for that.
Dan V. - 11/27/2007
San Francisco, CA (Yelp
Review)
I was worried about taking the car some place in the city, because the place that the dealership recommends is commissioned by the dealer, so you can't trust them. I also hear they overcharge and take advantage of insurance companies,
Anyhow, I took a leap of faith given the good reviews on yelp and it paid off. The work exceeded expectations, made the car look brand new by replacing a door and matched the paint perfectly. Also, they detailed the car for free and it was a top quality job. Would definitely go back to him again. Great work, and reasonable pricing.
Rachel Y. - 4/25/2008
San Francisco, CA (Yelp
Review)
My husband and I take our cars into Giovanni every time we need it. I've been going to Giovanni faithfully for over 5 years! He holds the rare qualities that are hard to find in mechanics, honest, friendly, reliable, and economical. It's also a one-stop shop because he does both body and mechanical work. I sincerely know that when I leave my car there, I'm in good hands because he will work with me according to my priorities and budgetary needs. It's almost like trusting my car with my own father. I also think that Giovanni is a VERY hard worker! I have recommended a number of friends to him and would tell anyone to go to him at any time!
Sleeping P. - 5/12/2008
San Francisco, CA (Yelp
Review)
I'm another AAA member who came here after my car was run into. It took longer than I expected, but that was partly because I had to deal with my insurance. Giovanni was very patient during 'this initial period when my car just sat at his shop and he could do nothing.
I spoke with Giovanni on several occasions and each time he offered measured advice based on his experience. He didn't try to push me one way or the other. I'm very pleased with the end result, and the additional work I needed done ended up being cheaper than he quoted.
Expect Giovanni to return your calls the next day if you leave a message with the receptionist. That might not be quick enough for some people, but he's probably busy and he does indeed return your calls.
Liz B. - 11/28/2007
San Francisco, CA (Yelp
Review)
Our car got backed up into while parked but luckily the driver left a note. The hood was crushed in, causing the inner frame to be pinched, as well, (I know, a hard back up.. it was on a hill). The other driver's insurance (Geiko) suggested ISM, We reluctantly went believing our car would never be the same. As long as they had the car up on the blocks we asked that they check out an existing oil leak and gave them previous estimates to fix it. Other than the fact it took 3 weeks to get out car back (it was over a holiday and Geiko did set us up with a rental the whole time), Giovanni personally handed the car over to me with an extensive review of everything they did and possible future problems to keep an eye Gut for. Also, on top of the amazing paint job, they detailed the whole car and gave us a break on the existing problem since they were already inside the car anyway. I would definitely recommend ISM to others.
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