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Auto Body Reviews | BMW Reviews | Mercedes Reviews
Audi Reviews | Volkswagen Reviews | Porsche Reviews
Jaguar Reviews | More...
| Most Recent Reviews |
Ernie R. - 05-11-2012
- stars
International Sport Motors
A couple of weeks ago I was on my way to get my car serviced and I got rear ended. My mechanic recommended ISM. I called and made an appointment to get a quote. Antonio looked at my bumper and gave me a quote. I told him that I was going to pay out of pocket because it was my friend that ran into me and I wanted to keep the cost down.
He gave me a preliminary quote, I looked it over and got a few other quotes. ISM was not the cheapest one, but I went with them because Antonio was very professional and very organized. Also he used Audi parts that's why it was a little more expensive.
It took a few days to fix the bumper and my Audi looks good as new. I am extremely satisfied with work and the price. Great Job! Keep up the good work guys!
Nancy G. - 05-10-2012
- stars
International Sport Motors
I've been taking My 35+yr. old MBZ to International Sport Motors for over 20Yrs...I do so for 3 main reasons. I'm female and not a auto enthusiast; have been on hard times financially (since I was rear ended over 6 yrs. ago and Giovanni worked with me and the Insurance companys to save my car from being totaled); and I don't like people talking "Down" to Me (which most men in the auto business seem to do). Though it is a little inconvient to come to San Francisco from the north bay for me, I needed to get My old MBZ smoged (it failed the initial pre test). Giovannai and gang got my car running right and passed smog with flying colors.
Getting a car to pass smog may seem like no big deal today, but a 35 year old one is, especially inexpensively. I was really worried, since I was quoted almost $1000. at the smog station for the repairs necessary to get the car to pass...What a wonderfull surprise when Giovanni called with the estimate (Giovanni always explains everything thats necessary)which was almost half the quote from the smog place and also included a necessary oil service.
Giovanni did say that He didn't think he could help keep the car running for another 300k. If and when I do have to bite the bullet for another car, you can be sure Only Giovanni and crew will service it.
Jack K. - 05-07-2012
- stars
International Sport Motors
Solid quality coming from the team at ISM. They use factory paint, which is great if you're getting body work done. The end result is that you can't even tell that anything was wrong in the first place! They're great with giving you updates and working with whatever your insurance company is. If you've got a European car, go to this place!
| BMW Reviews |
Paul L. - 04-27-2011
- stars
International Sport Motors
My experience with ISM has been great. I took in my BMW 335i coupe for repairs
after an accident and everything was fixed properly and quickly. There were
additional repairs that were needed after they started and they thought it would
take more days to finish the job, but I asked Antonio if there was any way to get
it done by the regular deadline so that I wouldn't have to extend my rental car and
he was able to speed it up.
I also took in my car for two separate flat tires and they were quickly patched it
up for me on the spot.
Thanks again guys.
David Ho - 06-25-2010
- stars
International Sport Motors
Hello Antonio. Happy Friday. I just wanted to thank you and your
crew (Nicky and Cody) for doing a marvelous job on replacing the
rear bumper of my BMW 335i. The extra little touches (such as driving me and picking me up
from work and resolving my bluetooth) are truly appreciated. I
am really happy I took my car over to your shop, despite it not
being on my insurance's "preferred shops". I've recommended to
my insurance that you should be added to their network. I would
take my car back to your shop in a heartbeat should I need any
other repair jobs. The communication you've provided much
appreciate, which is a notch above most other places I know. I
felt like I could really trust your business.
Paul - 04-10-2009
- stars
International Sport Motors
Top Notch. I suffered a minor accident in stop-and-go traffic
the other week in my BMW. The insurance company recommended here and one other location
for repairs. I read the reviews on a few websites and went with
IS Motors. I have honestly never had a better experience --
great, friendly, knowledgeable people, top notch customer
service, and a great shop. They definitely take pride, not only
in their work product, but in their integrity. They walked me
through every question I had, and I received regular email
updates on how repairs were progressing. I also took a tour of
the shop when I came to pick up the car. They streamlined all
dealings with the insurance company. They detailed my car.
Within a day of driving off, some additional internal damage
from the accident came to light. They got me in immediately for
a diagnosis, recommended necessary and optional steps, and
worked with the insurance company to make sure there were no
problems having it covered under the claim. This shop sets the
standard.
Jessica H. - 08-10-2010
- stars
International Sport Motors
Antonio & ISM was recommended by an acquaintance who saw the
heinous streak on the passenger side of my M3. Since he also had a BMW, I thought ISM would be good choice.
They did a great job, work with the customer about price and
turn over was quick. When I left the car for work, they dropped
me off back home which was a huge plus.
Aaron S. - 06-23-2007
- stars
International Sport Motors
Giovanni and his staff do an exceptional job! I brought my 2000 BMW M Coupe in with some a minor body damage
and was very pleased with their work. Beyond having the basics
logistical things down (good relationships with insurance
companies, timely etc) they did a very clean job on my ride.
They were referred to me by Phaedrus, BMW/SF who I have yet to
need but I hear is very good.
They have been doing work in SF for a long time and they must
have a good reputation as their were several Ferrari's and other
exotics that they were doing both body and mechanical work on.
Rick S. - 02-17-2011
- stars
International Sport Motors
I had my BMW 740il towed to ISM on a recommendation (ignition lock/tumblers unexpectedly seized up). The team at ISM were all very pleasant & helpful, from the front office to the shop floor. The quality of work on my car was top-notch, used genuine BMW parts, but saved me money by having lower--and much more reasonable--labor rates versus traditional BMW delaerships. Their communication & follow-through could serve as a textbook example of "how-to-do-it-right" in any industry. I highly recommend them and will be bringing my car back in the future, as I witnessed evidence of great mechanical & body work being performed on several other brands of vehicles.
| Mercedes Reviews |
Andrew R. - 09-07-2011
- stars
International Sport Motors
Have been to ISM for two oil changes and now a full service for our Mercedes. The reviews are correct, Giovanni and his staff are very nice and responsive. The prices seem reasonable, compared to the dealership we had been using for years.
Michelle M. - 01-24-2010
- stars
International Sport Motors
this place may seem a little hole i the wall-ish but i have to
tell you they are one very affordable and they fixed my car for
half of what the dealer said it would cost. took my Mercedes to the local dealer and was told i needed $3400
worth of mechanical repairs. My office mate recommended i go
here. Regina helped me out. she told me the dealers tend to be
over cautious and try to up sell you a bit much. After her
mechanic looked at it he said i only need about half of what the
dealer told me i needed. With that i was out of there for less
than $1000 and my ride is strong as ever. Felt like they were
honest and didn't pressure me into anything.
Makina W. - 03-30-2009
- stars
International Sport Motors
I needed a Mercedes mechanic after my dealer warranty expired
and I didn't know where to take my car to repair the AC. I consulted with my uncle who is a mechanic down in So. CA and
he recommended taking my car to an AAA approved mechanic. After
determining that ISM is an AAA approved mechanic and having
received many excellent reviews on Yelp, I decided to take my
car in and have it serviced here. Their diagnostic fee was very
reasonable, $120 (compared to dealer pricing). The parts that
needed replacing and labor hours charged, as I described them to
my uncle before proceeding with the entire repair order were
very reasonable and in line with the possible causes of my AC
problem. My car was repaired to my satisfaction. The owner,
Giovanni, has been operating this business for 20+ years and
runs a top notch shop. The staff is friendly and helpful. I got
a lift back to work after dropping off my car and I was
pleasantly surprised when I picked up my car and they washed it
for me. I got my car serviced on a Friday and the following
Monday, Giovanni called me to see how my car was doing. Talk
about follow up on service! I never received a call from the
dealer service dept following my repairs. I am happy that I have
found a reliable and trustworthy mechanic for my car.
Veronica M. - 01-27-2011
- stars
International Sport Motors
WOW!!! What great service! I drove up to SF for a week to visit
with my friend. By the time I got here, my mercedes was making a horrible
noise...I called the dealer, they couldn't see me for 3 days :(
My friend recommened I call International Sport Motors...Talk
about service. They offered to tow my car right away and get it
checked out. So efficient. Within hours I got a follow-up call.
They got me back on the road the very next day...And didn't try
to overcharge me or sell me things I didnt need. Just honest,
perfect service. Thank you Giovanni!
Adam D. - 01-26-2011
- stars
International Sport Motors
I can not recommend highly enough a better place to take your
car for any type of service be it mechanical or auto body. I found International Motor Sports (ISM) through Yelp! and,
based on the reviews, decided to bring my car there for service.
I had just bought a used 1982 Mercedes Benz 300D Turbo Diesel
with unknown milage and needed a good mechanic because I was
going to use the car to commute from San Francisco to Santa Rosa
on a daily basis, so I needed my car reliable.
I brought my newly bought car in for a thorough inspection
(which I should have done before I bought it) and ISM gave me a
laundry list of problems. They were very nice however and well
aware that I didn't have a lot of money, so they kindly told me
what absolutely needed to be repaired and then helped me form a
plan to take care of the other repairs in the future.
Long story short, the Mercedes ended up being a money pit and I
sold it. Then, I bought a 2009 VW New Beetle and decided to
continue to use ISM as my repair shop rather than the dealer
just because of their superior customer service.
Regina, Matt, Giovianni, and the rest of the team are great.
They know me by name and remember little details about me which
really makes a difference. They always address me as Mr. Decker
and are always enthusiastic when they greet me.
I'm picky when it comes to my car, so when I requested a
specific type of oil be used during an oil change that ISM
didn't carry, Giovianni went out of his way to special order the
oil for me and get the oil change done within a matter of hours.
Then, I got into an accident with my new car and did some body
damage and damage to the rear axel. I took my car to ISM and
they arranged everything with my insurance company and got the
job done efficiently. The work was spectacular and you wouldn't
even know that I had gotten into an accident. At the time, I
also had them change the oil in my car since it was at the shop
anyway and Giovianni was kind enough to give me a discount on
those services since I just dropped close to $4000 in repairs at
their shop.
Trust me guys and gals, ISM is the place to go to get your car
serviced! They are staffed by wonderful people, expert
technicians, and do exceptional work. ISM is definitely THE one
stop shop for all of your auto repair needs.
| Audi Reviews |
David C. - 08-26-2011
- stars
International Sport Motors
Just got my Diesel Audi serviced here. I did not set foot in the shop. AAA towed
the car, and I spoke to the Giovani who gave me a quote. I had some issues with the
fuel system and they took care of it same day, as quoted, and returned it running
great. Price seemed fair to me. I would return.
Michael - 02-23-2012
- stars
International Sport Motors
I have been looking for a quality collision repair shop in SF
for years and I have finally found it. The work done on my car was amazing and the people working at
ISM are friendly, professional and sincere. I particularly, want
to throw out a special thank you to Antonio. He is very
knowledgeable and a good man. I am recommending ISM to everyone
I know and strangers on the street. Thank you for returning my
A3 to its original state. You are magicians!
John F. - 07-10-2008
- stars
International Sport Motors
From my experience International Sport Motors is the way to go
for sure! I was involved in a car accident in my new Audi and after
visiting my local dealership I did not feel confident in using
them for the repairs. I did hear about ISM through a friend who
is a car nut, who said ISM is one of the best if not the best in
the entire bay area. My car looked brand new again after ISM was
done. The personal service I received from Giovanni and his team
was exceptional. In addition to the bodywork I had my car
detailed and was very pleased all the way around. When I
informed my Insurance agent that I was using ISM he was happy to
hear it and also informed me that ISM has a state of art paint
color matching piece of equipment that he doesn't see at very
many shops in the area. All in All a great experience as far as
getting a car fixed after and accident goes that is :-o
Charlotte C. - 06-25-2008
- stars
International Sport Motors
This place is amazing to say the least. I was recently involved
in a car accident. I have a german car (audi) and did not went to go to our local
dealership because of the horrible service and reviews. I did
some research and heard about ISM through another business. I
took the chance and could believe the service from the moment I
walked in the door. Everyone greeted me, smiled, walked me
through the quick registration, etc and I was Out of there. They
communicated to let me know status while it was being repaired
and when I went to pick up I thought it was a brand new car. Not
only was it gorgeous, they polished and detailed the whole car
Giovanni, who is the owner. walked me through exactly what they
did to the car. I know he added in a few extras at no cost to me
and it really does lock like I bought a brand new car. The
prices were great and of course lower than the Audi dealership
Today, 5 days after I picked up the car, Giovanni called to see
how everything is with the car. How can you beat that?
| Volkswagen Reviews |
O.M. - 11-06-2011
- stars
International Sport Motors
A mishap led to a half-dollar sized dent directly at the hatch junction on my 2008
VW r32. I drove to 3 highly-rated [4.5-5/5 on Yelp, w/more than just a few reviews each]
local SF bodyshops for quotes. The latter interestingly ranged from $300-1200. ISM's was the $300 quote, and although I was initially cautious [suspecting, will
the lowest-priced quote also result in the lowest-caliber work?], my in-person
visit for the ISM quote gave me a good gut feeling. I also appreciated the fact that ISM took half a day to confer amongst themselves
re: whether they could do a good enough job at that price point, to be to my
satisfaction. Thus I never felt rushed into agreeing. ISM did a fantastic job on the repair, both with regard to
pricing/punctuality/profe ssionalism, as well as aesthetic outcome. They were super
friendly, to boot. We did a thorough walk-around together afterward. I'd definitely go back to them for autobody work. If I go to them for detailing, I'll write a separate review later. Thanks again, Antonio!
Rebo R. - 11-09-2010
- stars
International Sport Motors
I had my new Volkswagen Jetta Sportwagen repaired - body work after a collision -
by International Sport Motors. I give the shop five stars for the following reasons
(the most important being listed first):
1) First and foremost, the quality of the work: The car was restored exactly to
pre-loss condition, using factory parts and paints. The car is a metallic gold
color, so I was a little skeptical about this. They have the people, experience and
technology. Honestly, it is impossible to know that the car had an accident. Bravo
on the workmanship!
2) Lifetime warranty on the work done: This gives me confidence in regard to how
well the repairs will last.
3) Involving the client in decision making: The repair was a little complex, but
Antonio took the time to walk me through and explain things. I appreciated the fact
that it was a two-way exchange and not someone telling / ordering me how it should
be done.
4) Handling of the insurance companies: Once again, Regina and Antonio walked me
through this. I totally felt that they were on "my side". There were some loose
ends that I didn't even know about at the time. They completely took care of it on
their own.
5) Overall condition of the shop itself: Clean and simple, with no bells and
whistles. They focus on the work and it stands on its own. This extends to your car
itself. There was nothing left over from the repair (dust, chips, whatever), and if
anything, the car was cleaner than when I dropped it off.
6) Being on-time, but flexible: The car was ready on the day Antonio said it would
be. Plus, I was late coming out of work on the pick-up day, but they made
arrangements to make it happen anyways.
7) A bonus on your way out: They refunded me a percentage for those repairs I paid
out of pocket.
This will be my repair shop of choice in the future.
Tina J. - 10-17-2011
- stars
International Sport Motors
I called them after being referred by a tow truck driver! Seriously! I had to get my headlight changed on m VW 2000 Beetle, and the receptionist was very courteous and kind on the telephone. She found out estimates on pricing for me, and was very thorough in her explanations. Upon arriving, I was greeted by one of the mechanics, and escorted into the office. An actual office! Clean, and tidy. I gave them my information and went shopping. The work was completed within the time frame, and I was happy with the pricing. I will continue to come to them for my automobile needs!
William S. - 1-15-2009
- stars
International Sport Motors
I was weary of taking my car here after i ran over a curb and knocked my front tire back, messing up my suspension. This was just the place the tow truck driver recommended and I'm always skeptical of anything those guys say. Also when I arrived here and saw that they specialized in european cars another warning light went off in my head, thinking they were gonna charge me an arm and a leg for labor on my tiny mazda 3.
anyway long story short, they did a great job and Giovanni gave me a break on the cost of labor since i'm a poor grad student. He's a nice guy. He's tryin to help you out.
El Oso R. - 02-18-2011
- stars
International Sport Motors
I came to International Motor Sports (ISM) after my car (VW
Tiguan 2010) was burned on its right side. Long story short, I had melted plastics, ruined paint, and a
really stinky (smoke damage) interior. I thought the car was
totaled,
At ISM everything was PROFESSIONAL from beginning to end. But
the most important thing is the quality of their work.
Absolutely flawless. The body work and paint job was superb, and
the detailing took care of the smoke damage 100%.
Have no doubt that this place is where you want to go.
Yahoo Local User - 04-19-2005
- stars
International Sport Motors
great place, but not one you want to visit!: i'm being ironic
here, of course. if you're visiting a body shop, it's usually because you pulled
a bonehead move, or somebody had their way with your dashboard
(and is enjoying your stereo). That said, i've been to these
guys twice with my brand-new VW GTI and had great results and
great service both times. I happened to find them because my car
was broken into while parked on the street right outside their
shop. No - it wasn't them drumming up business! Anyhow, they did
a great job with that repair and their next one went equally
well. I can't tell a thing ever happened, and they are a good
group of folks (from my experience).
| Porsche Reviews |
John S. - 08-12-2009
- stars
International Sport Motors
If you're looking for an honest and friendly place to take your
car, then look no further. Giovanni and Antonio are the best. I brought my Porsche Cayman S
here after I had a little bumper issue and they did an excellent
job with both the repair and the service. The repair looks like
new, can't even tell anything was done. Antonio was great at
promptly getting back to me through email or a phone call to
answer all of my questions. They gave me a great deal, and I
left extremely satisfied.
After a month I had to take the car back to get a clear bra put
back on and they were great again. The clear bra service people
took a whole day, which I was a little surprised at. I picked up
my car the next morning and the first thing that Giovanni
mentioned was that he wasn't happy with how it looked and the
job that the clear bra people had done... without me even having
to tell him about it. That's what I like in a shop, an honest
man who takes pride in his work and doesn't wait for the
customer to notice things and have to mention them. I brought my
car back a week later and they re-did the whole thing and
polished out some fine scratches that had surfaced from the
repair, it looks great! Thank you Giovanni and Antonio, I will
recommend ISM to any of my friends who need auto work!
| Jaguar Reviews |
Harit N. - 03-30-2012
- stars
International Sport Motors
I found ISM through YELP, and feel obliged to add my contribution. My S-type Jag
failed the Smog test and I did not want to spend big bucks at the dealership
getting it fixed. ISM is as great as reviewed at YELP. Giovanni was very
professional and friendly. He explained what they were going to do, give estimates
and completed everything as promised. The only negative was, they had to keep the
car over night; but I suppose some jobs take longer. Would definitely recommend ISM
to others.
Bruce B. - 06-13-2011
- stars
International Sport Motors
From Giovanni and his staff ( handsome sons) the experince was beyond my
expectations. I had my classic jaguar towed out of a purported jaguar specialty
place of course not mentioning any names..."Johns Jaguar. After many mis haps and
lots of $$ found Giovanni and ISM. I cannot say enough good things about his
integrity with regard to communication and advising about expenses as they arise. I
am now driving my Jaguar convertible thanks to ISM.Dont waste your time or money
with others. ISM is the real deal.
Sandra Barbano - 08-08-2011
- stars
International Sport Motors
Hello Giovanni, Thank you from my heart for helping
my daughter Nicole. I so appriciate all that you
and your family did for her when her Jag broke down.
It is rare to experience this high level of commitment
and service. I am very grateful to all of you.
| Auto Body Reviews |
Hawk E. - 03-19-2008
- stars
International Sport Motors
After several horrible experiences with the big dealer shops
(both body and service), I decided to give the smaller shops a
try. Today I brought my car back from ISM and I am absolutely pleased
with my four new Michelin PS2 tires. I previously called the
dealer to get a quote for these tires and it was $1,500. I then
decided to shop around; http://Tirerack.com quoted me $1,380 and
Costco quoted me $1,460. So I decided to give Giovanni (ISM
owner) a call and without any negotiation, he quoted me $1,359.
I had previously had body work done twice at ISM and was pleased
both times (the paint job was great, the people were absolutely
friendly and professional, delivery was on time etc). With great
past experiences and now unbeatable price for the tires, so I
took my car back and sure enough, I am very satisfied with my
decision. oh ya, did I say Sabrina is great. People here are
passionate about their job and care about their customers (at
least that's how I feel). good job!
Ron Boring - 11-14-2010
- stars
International Sport Motors
Giovanni and his team are the best. I've gone to him for engine and body repairs for many years and
have never been disappointed. He has my full recommendation.
Jazmine S. - 09-24-2008
- stars
International Sport Motors
When your car has been in an accident or has been vandalized
it's hard to find the right shop to bring it in for repairs. You don't want to get jacked because sometimes that tends to
happen.
Well...not at ISM!!! A friend referred me to them to get the
dent on my hood fixed as well as the key scratch that was all
along the drivers side. So I went in for an estimate. Antonio
was very helpful. He took a look at my car and told me
everything that would need to be done and the process that they
would go through to get those things done. He took down my
information, started a file for me and made copies of everything
he did. He didn't pressure me to leave my car there or even use
them. He told me what he could do for me and let me on my way.
No hassle. I called my insurance company to let them know what
had happened to my car and I was taking it to ISM.
So after two weeks i've finally gotten my car back. YES!! It
only took that long because I needed a new hood since it was
cracked and for some odd reason Scion parts are always special
order jobs...I had the same problem with my tires. Anyway...my
car looks like BRAND NEW!!! They did such an awesome that you
would have never thought anything was ever damaged on it. The
paint job they did too was great! Blended PERFECTLY! When i saw
my car outside I couldn't believe it. Whoever washes and
polishes their car does a good job too because it was SO SHINY!
Just like I bought it off the lot.
I've referred a few people to them and hopefully it works out
for them the way it did for me. I have another car that needs
some fixing up as well and i'll for sure be taking it here.
Another plus with them is that they do service here and not just
body work. It's a one stop shop!
Gray M. - 02-19-2008
- stars
International Sport Motors
Unfortunately I came to meet the folks at ISM because my car was
smashed in a parking lot. Fortunately they were honest, kind, and demonstrated the kind of
professionalism that anyone would hope for in an auto body
mechanic. My car looks so wonderful and there were no issues or
problems with ISM's work. I think the world of Giovanni and his
amazing staff (Sabrina in the office is really awesome). They
were MOST helpful and I couldn't of asked for a better
experience out of this bad situation. I am ALWAYS going back
there even if I move far away. THANKS ISM!!!
Dwight L. - 07-23-2009
- stars
International Sport Motors
One Sunday, some idiot parked his car next to mine at Land's End
and opened his door, putting a dent into my rear quarter panel. Luckily the paint did not crack in the deep dent. My regular
mechanic at Phaedrus recommended International Sport Motors for
body work. Took the car there and Antonio and Giovanni gave me
an initial estimate of $200 to have the dent removed by the
paintless dent remover pro. After letting the shop work on the
car for one day, the dent was gone and I could not see any
traces of a dent. Just beautiful ! The actual cost came out to
$250 but much cheaper than if I needed to have the whole quarter
panel repainted.
Jean R. - 04-15-2008
- stars
International Sport Motors
These people, Giovanni in particular, have changed my whole idea
of car repair and body shop services. I was in an accident in the fall and the tow truck driver took
me to ISM. Giovanni conducts business with great personal
integrity. I was so heartened by this. He quickly became my
"knight in shining armor" as AAA wanted me to buy a low end
radiator. Giovanni helped me know where I could save money and
where I should go for the higher end. Thanks to Giovanni, it was
as if the accident had never happened by the time he got
through!
Rachel D. - 04-25-2008
- stars
International Sport Motors
My husband and I take our cars into Giovanni every time we need
it. I've been going to Giovanni faithfully for over 5 years! He holds the rare qualities that are hard to find in mechanics:
honest, friendly, reliable, and economical. It's also a one-stop
shop because he does both body and mechanical work. I sincerely
know that when I leave my car there, I'm in good hands because
he will work with me according to my priorities and budgetary
needs. It's almost like trusting my car with my own father. I
also think that Giovanni is a VERY hard worker! I have
recommended a number of friends to him and would tell anyone to
go to him at any time!
Dan K. - 08-06-2008
- stars
International Sport Motors
ok- i didn't use the shop but i did buy a car through these
guys. they acted as the middleman to sell a car one of their customers
wanted sold. buying a car is always a stressful event and most
car guys have a unsavory rap. they could not have been more
honest or nicer. they were clear and fair about what was being
sold, always called me back, had all the right paperwork, smog
etc. Even as the buyer of a car from one of their customers i
felt like they were taking care of me. I hope i don't need any
body work soon- but if i do, i'm taking it to ISM. These are
honest good business people and they deserve to be patronized.
(this experience is actually what prompted me to sign up with
yelp just to confirm all the reviews i read here before buying
the car).
Brenda Coats - 07-12-2010
- stars
International Sport Motors
Once again - ISM International Sports Motors - has proven their
unsurpassed customer service and auto body skills. I recently had the unfortunate turn of events to have someone
rear-end me at a dead stop - hence my car sustained considerable
rear-end damage. The staff and crew did an outstanding job of
fixing my car - it looks great. Their staff made an often
horrible situation into a painless and painless encounter. They
go above and beyond and not only take care of your immediate
task "to get your car fixed" but will facilitate any other
requests asked of them - rental car services etc. I live in the
San Joaquin Valley and commute to Mt. View and with their shop
only minutes from the Bay Bridge - makes it a desirable location
to drop off the car and get home and/or to work. I will make
this shop my one and only stop for all my mechanical and
bodywork needs; and encourage my friends and acquaintances to
pursue their services when the occasion arises. Thank you -
Giovanni and Staff!
Sam - 01-21-2010
- stars
International Sport Motors
Giovanni! Thanks for all the effort. The car runs better than it
ever has. The body and interior is outstanding. You should have charged me for the paint!! I called ALGAR, you
got the last set of air cleaner nuts. The least I can do is pay
for them, so I added the cost plus shipping to my payment. Thank
You!
Bradley F. - 04-18-2008
- stars
International Sport Motors
I've been a long lime AAA member and when I got into my accident
I assumed I'd be in good hands. Before being in an accident and opening a claim I've never heard
of what body shops call "steering" before. I was referred to
international Sport Motors by a work associate SO I decided to
give it a shot. When I opened my claim with AAA and told them
where I wanted to take my car they told me to take it to one of
their shops and told me if I took it to ISM the work would not
be guaranteed? ... I was confused because the person I know who
recommended ISM to me thought very highly of this shop. I
decided to give ISM a call directly as I spoke with the owner
Giovanni. He explained to me that insurance companies sometimes
steer the insured to shops in contract with them because those
shops work for less and use aftermarket parts to keep the cost
of repairs down. After doing some research of my own I found
that Giovanni was telling the truth. I was surprised and kind of
annoyed as to how hard my insurance company pushed to have me go
elsewhere. I did end up doing the repairs at ISM and I have no
regrets, There were no corners cut and my car looks brand new.
Giovanni said it best: Insurance repair shops work to please
their insurance companies, our repair shop works to please our
customers.
Carol C. - 02-14-2008
- stars
International Sport Motors
When my car hit a hand truck someone had let toll into the
street on 19th avenue, it sustained severe damage to the front
end and undercarriage. Giovanni, the owner of ISM was so helpful. He patiently
explained exactly what needed to be repaired, how long it would
take, and made all the arrangements with my insurance company.
The bodywork was done so well I couldn't even see where the
damage was. I really appreciate his cautious attitude in
deciding to replace rather than repair my gas tank.
Giovanni kept in the loop at all times and even followed up with
me after I had my car back just to see if everything was OK.
I highly recommend this place. In my humbly opinion, Giovanni is
an honest man who keeps his word.
Gray M. - 02-19-2008
- stars
International Sport Motors
Unfortunately I came to meet the folks at ISM because my car was
smashed in a parking lot. Fortunately they were honest, kind, and demonstrated the kind of
professionalism that anyone would hope for in an auto body
mechanic. My car looks so wonderful and there were no issues or
problems with ISM Is work. I think the world of Giovanni and his
amazing staff (Sabrina in the office is really awesome). They
were MOST helpful and I couldn't of asked for a better
experience out of this bad situation. I am ALWAYS going back
there even if I move far away, THANKS ISM!!!
| More Reviews |
Beth G. - 12-06-2011
- stars
International Sport Motors
My car broke down on me last night after going through a car
wash (or at least I thought it broke down), called AAA and we
couldn't get it started. After reading Yelp reviews and on the recommendation of the tow
truck driver, I called ISM. Even though they closed at 5 and it
was 5:30, the receptionist Alison was SUPER nice and said don't
worry, bring it right in. Giovanni met me out front and greeted
me with a warm smile and told me no worries, we'll take care of
it for you, and I felt relieved. Alison called me by 10am today
to say that actually all that had happened was my anti-theft key
had been knocked out by one of the washers and they found it on
my driver side floor mat. Even though they could have easily
charged me the $125 for the diagnostic test, they waived the
fee. I was SO pleasantly surprised by this, and will 100% be
going back to Giovanni and ISM for my future car needs. Thank
you!!!!
Merlyn - 12-12-2010
- stars
International Sport Motors
ISM's customer service is excellent. The special $20/day rate with the nearby Enterprise Rental is a
great help, and they drop off/pick up from there. I also like
how they can communicate via e-mail, including sending you soft
copies of quotes.
J. Boyle - 12-10-2010
- stars
International Sport Motors
They were very easy to work with. I set things up over the phone first and then brought my car in.
I was actually surprised at how quickly they got back to me with
the good news that my car was already done. I'll definitely go
back and use them again.
Vegas 1971 - 11-13-2010
- stars
International Sport Motors
What can you say about International Sport Motor. They are the best from the customer service to office staff and
everyone in the shop going above and beyond. This is the only
place that I would take my car or refer anyone to.
Storres 1299 - 11-12-2010
- stars
International Sport Motors
I went to ISM for the first time two weeks ago to receive a
diagnostic for my driver side & rear passenger window. After returning today Nov. 12th to have the parts installed. All
I can say is outstanding!! The Customer Service was excellent
from all ends, from the Management, Customer Service Reps. to
the Service Mechanics. I traveled from San Leandro, Ca because I
could not find a shop that I could count on in my area. They
were fast, efficient and polite. I couldn't be happier anywhere
else. I will continue to use ISM in the near future, because
they are dependable.
Cthehaze - 11-12-2010
- stars
International Sport Motors
I have taken my can into ISM several times for repair work. Every time they have done an amazing job. Giovanni and his staff
are very knowledgeable. Great people!!!!! I highly recommend
them.
Dan V. - 11-27-2007
- stars
International Sport Motors
I was worried about taking the car some place in the city,
because the place that the dealership recommends is commissioned
by the dealer, so you can't trust them. I also hear they overcharge and take advantage of insurance
companies.
Anyhow, I took a leap of faith given the good reviews on yelp
and it paid off. The work exceeded expectations, made the car
look brand new by replacing a door and matched the paint
perfectly. Also, they detailed the car for free and it was a top
quality job. Would definitely go back to him again. Great work,
and reasonable pricing.
Timothy D. - 06-09-2006
- stars
International Sport Motors
I've been coming to this shop for regular auto repair / service
for several years now , on both a Ford Explorer, and a 350Z. Excellent service, and
friendly guys who are happy to explain things and answer
questions.
Joe N. - 03-24-2008
- stars
International Sport Motors
As recommended by the folks at Phaedrus, Giovanni's work on my
M3 was flawless and much less than I expected. It was ready when promised and he even took time to walk me
through some other options for making the car look better.
There's no place I'd rather go.
Bre G. - 11-08-2007
- stars
International Sport Motors
I'm a first time customer at ISM and unlike most automotive
shops that try to make me feel stupid for not being
knowledgeable about cars, Giovanni and his staff made me feel
very comfortable. I took in my car because of a horrible grinding noise I heard
while driving. When I picked up my car Giovanni showed me what
the problem was... I had run my brakes down to pancakes and
totally screwed up my rotors, which ultimately had to be
replaced. I felt embarrassed that I let my brakes get so bad,
thankfully Giovanni explained to me that my car doesn't have a
warning light to inform me of a brake problem like the newer
vehicles. After a few laughs at the whole situation, he gave me
a great deal on the job and he has gained a customer for life.
Jennifer S. - 02-09-2008
- stars
International Sport Motors
The Best auto repair experience I've had. Giovanni and his team turned a stressful car accident into a
stress less situation by working directly with my insurance
company, keeping me informed and accommodating my busy schedule.
Thank you.
Umbriainc - 07-23-2010
- stars
International Sport Motors
I AM A FEMALE AND I LIVE IN SAN FRANCISCO. I HAVE SEVERAL CARS THAT, BECAUSE I LIVE IN SAN FRANCISCO, ARE
CONSTANTLY IN NEED OF REPAIR. I HAVE ALWAYS FELT COMFORTABLE AND
AT EASE WHEN GOING TO INTERNATIONAL SPORT MOTORS. THE CUSTOMER
SERVICE IS SECOND TO NONE. GIOVANNI AND ANTONIO ARE EXTREMELY
PROFESSIONAL AND I CAN ALWAYS BE ASSURED THAT MY CAR WILL BE
RETURNED TO ME IN IMPECCABLE CONDITION. I HAVE AN ALFA ROMEO
SPIDER, WHICH NO ONE HAS EVER BEEN ABLE TO CORRECTLY WORK ON. IT
IS NOW PERFECT! AMAZING! I HIGHLY RECCOMEND ISM TO ANYONE WHO
HAS MECHANICAL OR BODY WORK NEEDS. THANK YOU ISM!
Brian Kelly - 07-21-2010
- stars
International Sport Motors
Well What can I say again. But thank goodness for International
Sport Motors. Once again a little problem with well you know the rear bumper
of my car and once again all I had to do was drive in get my
estimate and on my way to enterprise got my rental and in two
days my car was brand new again. The customer service, the way
you are taken care of is why I keep coming back and also they
clean my car so I do not have to do it. lol Thank you again and
I am sure I will be back!
Peter Benjamin - 07-21-2010
- stars
International Sport Motors
Best body shop in town. Got into my car and noticed that my drivers side door lock was
missing called International Sport Motors they had me come down
when it was good for me took my car around back while I waited
so they could pull apart my door, turns out all it was that the
lock cylinder fell into the door. They put it all back together
and sent me on my way they would not let me pay for anything now
that is what I call customer service they went above and beyond
like they always do that is why I will only go there for
anything that I need!
Gerald - 07-19-2010
- stars
International Sport Motors
Best auto repair shop in San Francisco. This is a great auto repair shop. I give them a perfect ten for
customer service, reliability and honesty. I took my car in,
because when I have to make that hard left, in order to get into
my garage I would hear and clunking sound. That's what you don't
want to hear from 2003 i35 A little personal background, I know
next to nothing about cars.....So my first thought was "Here we
go" I took my car in and they fixed it, for the grand total of
68.70!!!! You can pay that much for an oil change in San
Francisco. Thanks guys. Best wishes, Gerald Miller
Big Deal - 01-25-2010
- stars
International Sport Motors
Super Honest Mechanical shop. These guys give repair shops a
great name. found them after my dealer quoted me a next level price on some
repairs. when i am about to spend that kind of cash i will get a
couple of quotes. these guys said i only needed about half of
what my dealer was pushing yet the bill was way less than half.
Rick T. - 04-01-2010
- stars
International Sport Motors
One stop shop for everything. Auto body, mechanical, electrical,
etc... Family owned business & they are all very dedicated to doing the
job correctly. If your car needs bodywork go to ISM. ISM has
been around for a very long time & the experience that they have
is awesome. Go to ISM they rock.
Yousee - 10-30-2007
- stars
International Sport Motors
Super accommodating staff, took away the headache of dealing
with insurance drama completely. The work was perfect, definitely made my car look like new! I
could tell this shop does quality work because of the detail
which was explained to me when I picked up my car.
Al Freshko - 08-02-2010
- stars
International Sport Motors
To put it short... they hooked me up with an awesome, professional, meticulous &
supreme job on my M3 & Honda Accord. I would not waste my time
going anywhere else. These guys do everything!!!
Thank you ISM!!!
Antoine Nauleau - 07-27-2010
- stars
International Sport Motors
You guys are great, great customer service and work. I recommend all my friends and
friends families to you guys, no joke.
Karen C. - 08-24-2010
- stars
International Sport Motors
Dear Giovanni, Thank you for the terrific job on my new Mini
Cooper. My brand new car was 'dinged' on the rear door causing quite a
bit of
damage. Giovanni and his son, Antonio, matched the colors
beautifully,
and restored my car to its 'off the lot' condition.
Thanks for getting it done so quickly and at the best price!
My best to you both.
Josh S. - 01-11-2010
- stars
International Sport Motors
My experience with this place has been a bit unusual, mostly due
to my own mistakes. And though I'm not done with their business yet-I'm currently
awaiting an estimate and will update after any work is done-I'm
more than ready to echo all the other great reviews here.
After getting into an overwhelmingly stupid accident with a tiny
median strip (the annoying one at 19th and Junipero Serra that
they only recently decided to plaster with reflective flags), I
called AAA to come pick up the car. As another reviewer here
stated, AAA recommended this shop, and as the tow guy hooked up
my car I took out my trusty iPhone to look up ISM. I was
surprised by the ratings and unhesitatingly sent my car there.
Now on to my own mistakes. I ran into a long and unnecessary
snafu with my insurance after the accident. It would be
unnecessarily long-winded for me to retell it here, but
everything here mostly comes down to my own naivety. It was a
learning experience.
But its also been months since the car was brought in, just
sitting in ISM's lot collecting dust. Nevertheless, they have
been extraordinarily patient with me. And even though my
"handler," Antonio, was running a little late this morning, he
still managed to return my call immediately. Now that's service!
I truly hope the car is reparable and that the cost of the
repairs will be affordable (I'm a grad student making the
awesome life choice of studying philosophy, so we'll see how
this goes). As is always the case with the places I really love,
my hope is that I can do copious amounts of business with them.
And one day, when I'm somehow absurdly wealthy, this place is
going on my list of places to leave a massive tip.
Bertha Joseph - 04-20-2010
- stars
International Sport Motors
Mr. Palazzo & Antonio, Thank you for the beautiful job you did
on my Toyota. It really looks "brand new." I do hope that you will be able to
help Brother Haig, also. May the Lord bless you. Gratefully in
Him, Sister Bertha Joseph. Thanks to Regina, too!
Benjamin Storck - 04-12-2010
- stars
International Sport Motors
Giovanni and his crew are hands down the best in San Francisco. They
have worked on all of my vehicles and I have been completely
satisfied
every single time. I constantly refer friends and colleagues and
they
end up thanking me profusely.
Brenda C. - 03-26-2010
- stars
International Sport Motors
I had this shop replace my alternator and belt. The customer
service with Regina Benjamin was impeccable - she was thorough in explaining the work performed and broke
down the billing - where there was no guess work. The expedited
workmanship performed on my car was exceptional. The automobile
repair service staff was very thorough with my repairs and
followed up with me on future recommendations needed for my
vehicle's future upkeep. I will definitely be back and
recommend this shop to anyone that needs auto repair services.
It was also nice to receive a 10% discount off my bill for being
a new customer.
David Kaufman - 01-21-2010
- stars
International Sport Motors
Dear Giovanni, Thank you so much for the great work (as usual!)
on my 4-Runner. The work was great! The treatment was great! The price was
perfect!
Sam Sexton - 11-30-2009
- stars
International Sport Motors
Hi Giovanni. I just wanted to let you know how things are going. The car runs the best it ever has. It has never started this
easily. It starts almost instantly, hot or cold. It has used
no measurable oil. There is still a smell of burned oil at
times, but it must be minimal. It is a real joy to just get in
the car, start it, drive it and know that nothing is going to
happen. But it is a Ferrari after all, so I always make sure I
have a charged cell phone and the number of a tow company with
me (a little insurance).
We wish you, your family and your company a Merry Christmas and
a happy and prosperous new year.
Jennifer S. - 02-09-2008
- stars
International Sport Motors
The Best auto repair experience I've had. Giovanni and his team turned a stressful car accident into a
stress less situation by working directly with my insurance
company, keeping me informed and accommodating my busy schedule,
Thank you.
AJ G. - 02-19-2008
- stars
International Sport Motors
Go there tell your friends and anyone you know to go there. My car was scratched and the seat switch came off. I met
Giovanni and told him of the costly estimates I receiver from
the dealer and other shops. He looked at it and said, I can fix
the switch and will buff out and touch up the scratch as a
COURTESY. The scratch is gone. The switch s fixed and I paid a
fraction of the cost (rare for a European car) : Giovanni is an
honest, no nonsense man. He will tell you what you need and,
more importantly, what you don't need.
Jack L. - 01-24-2008
- stars
International Sport Motors
#1 best auto repair experience I've ever had. Not only did they do a great job on the repairs, and finish when
they said they'd finish, they washed and vacuumed the car,
replaced a brake light, topped off the fluids and
checked/corrected the tire pressure.
Very friendly. Very focused on customer satisfaction, and it
showed.
Erin G. - 01-24-2008
- stars
International Sport Motors
When I first moved here to the city, I went through the tedious
and sometimes painful process of setting up my life in a place
where I knew no one: there was the task of finding somewhere to live, a job to
maintain that life, and the borage of people-professionals that
will help you when You are in need, such as a new doctor,
dentist, and of course friends. When I decided then to buy a
car, I was nervous to try and find a mechanic who I could trust
as much as I had come to believe in these other people in my
life here in San Francisco. As my car began to have problems,
one of these people I relied on most told me to take my car to
International Sport Motors and I'm so glad they did!
Mr. Palazzo, the owner, was so helpful and great with explaining
exactly what was wrong with my car and what was necessary to get
it working again. Everyone was so kind, hard working, and
friendly. They made me feel important and taken care of so I
knew my car was in good hands, The service was steadfast and
done promptly. They fixed my car and had it running like brand
new in no time! It was clear to me by the exploration of my
services, that they were doing their job with precision, respect
and the utmost care.
International Sport Motors came highly recommended to me and I
want to do the same for whoever may need help with their car in
the future. I've never had a more reliable and HONEST mechanic
in my life and I really do thank them all for that.
Sleeping P. - 05-12-2008
- stars
International Sport Motors
I'm another AAA member who came here after my car was run into. It took longer than I expected, but that was partly because I
had to deal with my insurance. Giovanni was very patient during
'this initial period when my car just sat at his shop and he
could do nothing.
I spoke with Giovanni on several occasions and each time he
offered measured advice based on his experience. He didn't try
to push me one way or the other. I'm very pleased with the end
result, and the additional work I needed done ended up being
cheaper than he quoted.
Expect Giovanni to return your calls the next day if you leave a
message with the receptionist. That might not be quick enough
for some people, but he's probably busy and he does indeed
return your calls.
Liz B. - 11-28-2007
- stars
International Sport Motors
Our car got backed up into while parked but luckily the driver
left a note. The hood was crushed in, causing the inner frame to be pinched,
as well, (I know, a hard back up.. it was on a hill). The other
driver's insurance (Geiko) suggested ISM, We reluctantly went
believing our car would never be the same. As long as they had
the car up on the blocks we asked that they check out an
existing oil leak and gave them previous estimates to fix it.
Other than the fact it took 3 weeks to get out car back (it was
over a holiday and Geiko did set us up with a rental the whole
time), Giovanni personally handed the car over to me with an
extensive review of everything they did and possible future
problems to keep an eye Gut for. Also, on top of the amazing
paint job, they detailed the whole car and gave us a break on
the existing problem since they were already inside the car
anyway. I would definitely recommend ISM to
others.
Idania L. - 12-20-2010
- stars
International Sport Motors
Regina is the only and amazing lady at the desk. She takes good care of everything
with complete professionalism and kindness. Antonio is also there at the same
level. My battery had died, I called AAA to have my car towed to a mechanic. As a first
timer on cars and prosses I told Juan (tow-truck driver) that I was worried about
leaving my car, etc.
He helped me a great deal when he recommended ISM for me. They do a good job and
they are not expensive, he said.
It is even more than that. It is a complete service, and that is what I am looking
for. I drive my 6 year old daughter in this car. It has to be perfect!
It is a place with 30 years in the bussines.
Thank you!
Idania
Jeff B. - 04-13-2011
- stars
International Sport Motors
Giovanni and Antonio, I just wanted to say what a great job you guys did with the repairs to the Toyota. It was a great experience and the workmanship looks awesome!!! Great paint
matching.
Also, Antonio made the whole process so simple - and I really appreciated that he
even setup the Enterprise car pickup for me. Great turnaround service. I can see
why your business has grown and has done well and why you have a loyal followup -
and not just cause of the Italian connection either!! haha
It was great doing business with you guys. Thanks again.
Jeff
L.E. - 01-26-2011
- stars
International Sport Motors
Excellent customer service. The staff are very professional and courteous. I've
had my car sensors checked, battery replaced, paint job, and minor body work done
to my car. My car was usually done the same day...we were driven to a car rental
place by one of the employees when my car needed to stay longer. They are easy to
deal with and very friendly. I found them to have the most reasonable price around
the city. As a female, I never felt like they were ripping me off -- as some shops
do! This is the shop to bring in your car...I wouldn't and don't trust any other
shop but ISM for my car...as should you.
Hilda G. - 01-23-2011
- stars
International Sport Motors
This family owned shop certainly took care of me!! I have had my Honda Odyssey
serviced here and they are always sure to make me feel welcomed and taken care of!
The mechanics are courteous and cautious with my vehicle, and make sure that it is
running safe--THANK YOU FABRIZIO!! Regina always gives the kids extra TLC when they
are there and Giovanni is always trying to help me save money!!! I strongly
encourage everyone to take your vehicle in and get an estimate from International
Sport Motors!!!
Robert H. - 01-25-2011
- stars
International Sport Motors
I would like to thank the team at ISM for their great customer service and
extensive knowledge with automotive repair. I have been bringing my vehicles
there for a few years now and will coninue to do so in the future. The shop is
very clean and organized which makes me feel confident that I am making the right
choice when dropping my vehicle off for repair. Giovanni is very friendly and
takes the time to ensure I understand everything while he is explaining the repairs
to me. Fabrizio is the best. I highly recommend ISM.
Jerry S. - 01-15-2011
- stars
International Sport Motors
Disclosure: I did not get any body work done at International Sport Motors. I am
writing a review based on my experience there when I was checking out body shops
for an insurance claim.
International Sport Motors was the first of four body shops that I went to when I
was researching body shops for repairs on a relatively new BMW. I walked in without
an appointment and was immediately helped by Antonio. He was extremely friendly and
professional and answered all of the questions that I had about the repair process
for my situation. He prepared a quote for my insurance claim and another quote for
some touch-up work that I was interested in getting done, which he offered a
discount for if I got it done together with the insurance claim. I left extremely
happy with the experience and the customer service.
After my visit to ISM, I went to two nearby body shops based on Yelp reviews. At
one of these shops, I didn't feel like I was treated with the same amount of
respect as at ISM. In fact, I thought the admin there was kind of a douche. The
other shop that I went to told me that I needed to make an appointment in order to
get a quote and was not able to book me for a time that was convenient enough with
my regular work schedule.
I was pretty sold on getting my repairs done at ISM, but I ended up going with a
body shop in the South Bay that was recommended by a car-enthusiast-type friend
whose car advice I trust a lot. Despite not having gone with ISM, I have already
recommended this shop to two of my friends. Out of all the body shops I visited,
ISM presented me the lowest-priced quote while still giving me a lot of confidence
in the quality of their work. They were also super friendly.
Ed C. - 11-02-2010
- stars
International Sport Motors
Great shop owned and run by very personal people. I got into a very minor accident
but opt to get my repairs done. Considering I've only owned the car for a couple
months it was my baby and I wanted it to get the best treatment and repairs done
possible. I shopped around at a couple different places and what distinguished ism
from everywhere else was because of there neat and spic and span garage. It was
super clean and each car had it's own little sectioned area for it's repair. Not
like most hops where they play tetris with the customers cars. With some background
in bodywork and painting cars. I could tell they new their stuff and once I got my
car back I knew they were one of the best. The car was not only paint matched and
all lines redone, to look perfect. The stock paints very very little orange peel
was also mimicked so that there was a seamless blend of the paint. My car was also
cleaned in and out! Great owner and great staff. Excellent service and will
definitely come back if I ever get into this kind of situation again. *knock on
wood* heh
Thanks again for making the process so smooth.
Teak S. - 09-14-2010
- stars
International Sport Motors
Antonio is incredibly courteous and helpful. I came in to get my side door
repaired about a month and a half ago. He personally answered all of my calls, and
negotiated with my insurance company one-on-one. The final repairs turned out very
well done. They left a pin inside one of my tires though which caused my car to go
flat the following day I picked it up, but I'm still placing five stars here for
the wonderful service they've done otherwise. I'm quite impressed. I'd still go
here for other repairs if I didn't move back out to Mountain View.
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