Jessica H. - Yelp Review8/10/2010
Antonio & ISM was recommended by an acquaintance who saw the heinous streak on the passenger side of my M3. Since he also had a BMW, I thought ISM would be good choice.
They did a great job, work with the customer about price and turn over was quick. When I left the car for work, they dropped me off back home which was a huge plus.
Aaron S. - Yelp! Review6/23/2007
Giovanni and his staff do an exceptional job!
I brought my 2000 BMW M Coupe in with some a minor body damage and was very pleased with their work. Beyond having the basics logistical things down (good relationships with insurance companies, timely etc) they did a very clean job on my ride.
They were referred to me by Phaedrus, BMW/SF who I have yet to need but I hear is very good.
They have been doing work in SF for a long time and they must have a good reputation as their were several Ferrari's and other exotics that they were doing both body and mechanical work on.
Paul - Google Review4/10/2009
I suffered a minor accident in stop-and-go traffic the other week in my BMW. The insurance company recommended here and one other location for repairs. I read the reviews on a few websites and went with IS Motors. I have honestly never had a better experience -- great, friendly, knowledgeable people, top notch customer service, and a great shop. They definitely take pride, not only in their work product, but in their integrity. They walked me through every question I had, and I received regular email updates on how repairs were progressing. I also took a tour of the shop when I came to pick up the car. They streamlined all dealings with the insurance company. They detailed my car. Within a day of driving off, some additional internal damage from the accident came to light. They got me in immediately for a diagnosis, recommended necessary and optional steps, and worked with the insurance company to make sure there were no problems having it covered under the claim. This shop sets the standard.
David Ho - Email Review6/25/2010
Happy Friday. I just wanted to thank you and your crew (Nicky and Cody) for doing a marvelous job on replacing the rear bumper of my BMW 335i. The extra little touches (such as driving me and picking me up from work and resolving my bluetooth) are truly appreciated. I am really happy I took my car over to your shop, despite it not being on my insurance's "preferred shops". I've recommended to my insurance that you should be added to their network. I would take my car back to your shop in a heartbeat should I need any other repair jobs. The communication you've provided much appreciate, which is a notch above most other places I know. I felt like I could really trust your business.
I have a question for you. The 4 year maintenance and warranty program will expire on my BMW soon, which means I will have to start paying for the maintenance. If it was any other car, I would probably take it to any shop for tune up and service. However, being that it is a BMW, and they seem to provide all the bells and whistle at the BMW service, such as diagnosing your car by reading the car key, I was wondering what your opinions on that was. For some reason, I feel like only the BMW dealership can properly diagnose my car and its computer readings. Perhaps this is not true. Should I take my car to the more expensive BMW dealership and have them maintain my car, or can I take it to a certified shop which I assume is less expensive? Do you have any recommendations for service shops?
Tom McIntyre - Yelp! Review4/28/2010
You folks have done great work on my wife's car
(a BMW E39
wagon you put an M-sport [M5 look] bumper cover, etc. on). I backed into a newer BMW (E60 5'r, I think) and cracked a filler panel just above the bumper cover. I want to get this fixed without my (and his) insurance going up, so I will be paying for the repair. I have given him your information. His name is Nathan Brown. How should I handle the payment? I can stop by with a credit card so that when he comes in you can order the part without delaying him too much, if that makes sense.
I am sure I am not the first to be in this situation - how is this
usually handled? Thanks!
Paul L. - Yelp! Review4/27/2011
"My experience with ISM has been great. I took in my BMW 335i coupe for repairs after an accident and everything was fixed properly and quickly. There were additional repairs that were needed after they started and they thought it would take more days to finish the job, but I asked Antonio if there was any way to get it done by the regular deadline so that I wouldn't have to extend my rental car and he was able to speed it up.
I also took in my car for two separate flat tires and they were quickly patched it up for me on the spot.
Thanks again guys."
Rick S. - RepairPal Review2/17/2011
"I had my BMW 740il towed to ISM on a recommendation (ignition lock/tumblers unexpectedly seized up). The team at ISM were all very pleasant & helpful, from the front office to the shop floor. The quality of work on my car was top-notch, used genuine BMW parts, but saved me money by by having lower--and much more reasonable--labor rates versus traditional BMW delaerships. Their communication & follow-through could serve as a textbook example of "how-to-do-it-right" in any industry. I highly recommend them and will be bringing my car back in the future, as I witnessed evidence of great mechanical & body work being performed on several other brands of vehicles."
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